All services are free and available in multiple languages.
GET HELP NOW: If someone is hurting you, please call our 24-hour community helpline at 800-736-1060 or email [email protected].
Victim Support
All of our services are designed to empower victims in reclaiming their rights and to provide the tools individuals and families need on the road to safety and recovery.
24-Hour Community Helpline (800) 736-1060
We provide 24-hour/7-days-a-week intervention, support, information, and referral services relating to domestic intimate partner violence, sexual assault, and child abuse. Call (800) 736-1060 for immediate help in multiple languages.
Services
- Advocacy Services + Peer support groups
- Individual counseling referrals
- Accompaniment (medical, law enforcement, court, etc.)
- Medical and mental health support, information, and referral
- Basic Needs supports, including food, clothing, transportation and other necessities
- Emergency shelter services
Emergency Shelter Services
Mountain Rose Safe House 90-day Program
The Mountain Rose Safe House is a temporary refuge for adults, children, and pets who are threatened by abuse in their home. The Safe House is a 90-day empowering and supportive program offering counseling, education, advocacy, referral, and support. It is pet-friendly.
Rapid Re-housing Program
Designed to provide qualified clients with longer-term living assistance including help with rent, furniture, utilities, and food. Qualified clients fleeing domestic violence with longer term living assistance in independent housing will have access to therapy, support groups, parenting and financial literacy classes, and case management.
Mediation & Legal Assistance
We provide information, support, and conflict resolution to help resolve many legal issues community members face. We do not provide legal representation in court.
Legal Assistance Services
- Family Law
- Immigration Law
- Landlord/tenant Law
- Employment Law
- Small Claims/Contract Matters
- Civil Harassment Restraining Orders
- Name Changes
- Guardianship and Conservatorship
- Know Your Rights and Be Prepared Education
- Understanding the worker’s compensation process
If we cannot provide the assistance you need, we will do our best to refer you to an agency who can.
MEDIATION
We also offer conflict resolution services in the above areas, in which parties discuss their dispute with the assistance of a trained mediator who will assist them in reaching a settlement.
Family Strengthening
Services
We may be able to provide assistance in the following areas:
- Government benefit application assistance (MediCcal, CalFresh)
- Healthcare enrollment assistance (MediCal)
- Healthcare navigation (referrals)
- Housing assistance services
- Rent and utility assistance
- Utility Bill Payment Assistance Program for all Truckee Donner Utility District customers. See more.
- Financial coaching
Program Contact
For more information on these programs, contact:
Crisis Intervention & Victim Support Manager: (530) 546-0952 | [email protected]
Service Locations
Safety is our highest priority, so these services are available at our business locations (listed below) as well as at many safe locations in our community.
